From the laboratory, we support social participation in health to ensure equitable, inclusive, and effective access. We also take responsibility for promoting actions that facilitate user involvement in this policy.
How can you participate?
Laboratorio Médico Echavarría, committed to service quality, has made the following channels available for social participation in health:
1. Customer service office:
An office designed with you in mind and for you, with a team that is always ready to respond to your requests and receive your comments.
Located at Calle 49 B # 64 B – 37, Office 212, Medellín
Business hours: Monday to Friday from 7 a.m. to 4 p.m.
Phone: (604) 4444343 – 322 9622468
Email: servicioalcliente@labechavarria.com
2. User statements:
In order to improve our service, we have set up the following channels for you to share your comments with us:
- Suggestion box at each service point.
- PQRSF virtual mailbox: https://www.laboratorioechavarria.com/pqrsf
3. Satisfaction Survey
Your opinion is very important to us, so whenever you wish, you can request our satisfaction survey at any of our service points or you can fill it out at the following link: FILL OUT
4. User Association:
A space where you can contribute to guaranteeing users' rights and responsibilities and to improving our processes to ensure the quality of our service.
What are the functions of the Users' Association?
- Advise members on the free choice of Health Promotion Entity, service providers, and/or professionals affiliated with or employed by the health promotion entity, within the options offered by the latter.
- Advise members on identifying and accessing the service package.
- In the case of private institutions, participation will be permitted in accordance with the relevant legal provisions.
- Maintain channels of communication with members that allow their concerns and demands to be heard in order to make proposals to the Board of Directors of the Health Services Provider Institution and the Health Promotion Company.
- Ensure that decisions made at board meetings are implemented as agreed.
- Informar a las instancias que corresponda y a las instituciones prestatarias y empresas promotoras, si la calidad del servicio prestado no satisface la necesidad de sus afiliados.
- Propose to the boards of directors of health agencies or entities the days and hours of service to the public in accordance with the needs of the community, according to the personnel management rules of the respective agency.
- Ensure that rates and recovery fees correspond to the socioeconomic conditions of the different community groups and that they are applied in accordance with the established guidelines.
- Atender las quejas que los usuarios presenten sobre las deficiencias de los servicios y vigilar que se tomen los correctivos del caso.
- Propose measures that improve the timeliness and technical and human quality of health services, preserve their low cost, and monitor compliance.
- Exercise social control over health in sector institutions through their representatives in the promoting companies and/or community service offices.
- Democratically elect their representatives to the Board of Directors of the relevant companies and institutions providing hospital services, from among their members, for a maximum term of two (2) years.
- Democratically elect their representatives to the Hospital Ethics Committees and Community Participation Committees for maximum terms of two (2) years.
- Participate in the process of appointing the representative to the Territorial Council for Social Security in Health in accordance with the relevant legal provisions.
We are inspired to provide you with the best service.
Evidence Social Participation in Health Policy: Download